General conditions

1. Object

Shine the art provides information about its handmade products and offers the possibility of its acquisition through its online store.

These General Conditions, together with the Privacy Policy and Right of Withdrawal of the online store, are the only conditions applicable to the use of the online store and to the purchase of the products through it and substitute for any other conditions. Consequently, the user that accesses the online store registers and makes the purchase of products through it, accepts and is bound by the General Conditions, the Privacy Policy and the Right of Withdrawal as such. As they are written when the online store is accessed.

 

2. Purchase system

To proceed with the purchase of the product, the user, who must be over eighteen years old, must select the product that he wants to buy and add it to the Basket. Once the selection of products to be purchased has been completed, the user should click on the "show shopping cart" icon. The products selected for purchase and the shipping costs will then be indicated. The user must press "next" and select from the available options for sending the products to the indicated address and the payment method of the same.

 

3. Delivery times

Shipments are made by courier service. The shipping costs include in all cases the Value Added Tax (VAT), but no other tax, rate, tariff or surcharge.

Shipments to Spain (peninsula) and Portugal usually take approximately 2 to 5 working days after confirmation of payment by the Customer. In international shipments the term of delivery can be of 4 to 10 working days, depending on the destination and the transport company indicated. Once the package is delivered to the courier service, the Customer will receive an sms or email with the tracking number of the shipment.

Shine the art is not responsible for possible delivery delays caused by the courier service.

 

4. Forms of payment

The forms of payment accepted by Shine the art are:
- With Paypal.
- By bank transfer (the information of the same can be found in "Contact information").
- In cash, if the purchase is collected by the customer at one of the Shine the art sites (these sites are indicated in "Contact Information").


5. Shipping costs

The shipping costs are determined according to the weight and destination of the product:
- If your purchase is for Spain, indicate "standard delivery".
- If your purchase is for another of the countries of the European Union where Shine the art sells, indicate "delivery outside Spain".
These shipping costs are not included in the price of the product indicated in the online store, they are added during the purchase in the basket.

 

6. Warranty

Shine the art guarantees the quality of its products.

In glass pieces hand-painted, the quality of the glass and the special water-resistant vitreous paint of the Pebeo brand are guaranteed.

In the figures of polymer clay, likewise, material of maximum quality, brand Fimo.

Therefore, if you receive a wrong piece, broken or with some deterioration, Shine the art undertakes to send a new piece identical to the above, running at the expense of the new product and shipping.

To be able to manage the incident we need to notify you by email to shinetheart@gmail.com, indicating: the reason for the incident, the order number, (essential to locate the purchase) and photos of the damaged or incorrect product so that we can evaluate the situation. In order to exercise the right of guarantee, proof of purchase or delivery note must be available.

Once this information is received, we will contact the Customer to explain the steps to be followed.

In case it is not objectively possible to replace the product with another of the same class, Shine the art will proceed to the return of the price of the same.

It is important that you know that our warranty does not cover:

1. The negligent or violent use of the product.

2. Damage arising from the handling or intervention of the product.

Further. It is equally important that you follow at all times any instructions for use of the products that we provide, and if in doubt, you should contact us by email to shinetheart@gmail.com for advice on the use of the product.

 

7. Prices and taxes

The products will be sold at the price indicated, being current the one that is collected at the moment of the confirmation of the order by the customer.

The prices include in all cases the Value Added Tax (VAT), but no other tax, rate, tariff or surcharge. No shipping costs.

 

8. Disclaimer

See Right of Withdrawal in the lower menu of the page

 

9. Modification of conditions

Shine the art reserves the right to review and modify these General Conditions at any time, as well as to modify products, offers and prices without prior notice.

The user will be subject to the policies and General Conditions, as well as to all other data (including prices) in force at the time he uses the website or make each order, except by law or decision of government agencies Shine the Art must make retroactive changes in said Conditions, in which case, the possible changes will also affect the orders that the user had previously made.

 

10. Complaints, doubts, comments and suggestions

Any claim, question, comment or suggestion can be sent to shinetheart@gmail.com

 

11. Use of the website

The Customer agrees to use this web page only for legally valid queries or requests and not to make any false or fraudulent orders. Otherwise, we will be authorized to cancel it and inform the relevant authorities.

The user must not make any prohibited use of this web, understanding with this, among others, intentional introduction of viruses, trojans or any other technologically harmful material.

We will not be responsible for any damages or losses that affect your computer as a result of the previous actions, or the use of this web page or the download of contents of the same or to which the same redirects.

 

12. Links to other web pages

Our online store may contain links to other websites, social networks and third-party materials. These links are provided for informational purposes only and Shine the art does not have control over them. Accordingly, Shine the art shall not be liable for damages or losses arising from the use of such links or third party material.